Due to the current Covid-19 situation, the order volume in our online shop has increased significantly.
Our stockroom staff are doing everything they can to make sure that your order will be with you as fast as possible. We do ask for your understanding if it should take longer than usual.
Furthermore, deliveries will also be delayed because our shipping service provider DHL has to handle a multiple of its usual work load.
For some products (esp. canned goods, hygiene products and baking mixes) delivery times have gone up at our suppliers in the UK. This results in longer delivery times for these products in our shop as well. Currently, we are unfortunately unable to offer partial deliveries - those always take more time and effort than regular deliveries, and we do not have the capacities to provide this at the moment. Should your order include products with different delivery times, the parcel will be shipped once all goods are available.
Our customer service hotline (Tel: 0221 - 257 87 00) is still avaliable Mo.-Fr. from 10a.m. to 4p.m..
If you are unable to reach us, please write us a message via email at firstname.lastname@example.org, via fax at 0221-2578788 or via Facebook. We will get back to you within 24-48 hours.
Even if things might take a bit longer than usual at the moment: we promise we have not forgotten you and are doing everything we can to ship out your order as fast as we possibly can!
Our shops in Cologne and Bonn are open this week from Monday to Saturday from 10:00 a.m. to 8:00 p.m.
Any changes will be announced on our website, Google Maps and our social media channels.
Thank you for your understanding and your patience – stay safe!
The English Shop Team