We have moved!


Dear customers,


On 21.07.2020, our online shop has moved to a shiny new platform.


We're excited to work with the new system, but there is a small "but". Unfortunately, it wasn't technically possible to move all customer data from the old to the new shop system. Don't worry, we still have all your orders and invoices saved in our database and can access them. The thing is, you can't see them in your account.

I can't log into my account with my registered email address and password.

If you already have an account registered with us and can't log in, please try the following. Reset your password by clicking on the " I forgot my password." link. You will receive an email with instructions how to create a new password. Please try to log in with the new password you just created.

I still can't log in, even with my new password.

If creating a new password didn't solve the problem and you still can't log in, please contact us via email (info@english-shop.com) or call us at +49(0)221-2578700 (Monday through Friday 10:00-16:00). Please have your registered email address at hand. Our customer service team will be able to reset your account so you can register a new account with your email address.

I can't log in and tried to register a new account with my email address, but it tells me that the email address is already registered to an account.

This is one of the technical problems we encountered when we migrated the data from the old to the
new shop system. Your account exists, but you can't log in. Please contact us via email (info@english-shop.com) or call us at +49(0)221-2578700 (Monday through Friday 10:00-16:00). Please have your registered email address at hand. Our customer service team will be able to reset your account so you can register a new account with your email address.

I can't choose invoice as a payment option although I have used that option in the past.

The reason for this is that the payment via invoice option is only active after you have placed and paid for three orders. Unfortunately, it technically wasn't possible to move all your old orders to the new platform, so your account doesn't yet have any orders. If you have used the payment via invoice option in the past, please choose advance payment as your payment method and leave us a comment saying you would like to pay via invoice. We have all your past orders saved in our ERP and will change the payment method to invoice manually. You won't need to pay in advance, your order will be processed as usual and you will receive an invoice with your order that you can settle within 14 days. Should we find that we do not have three or more past orders from you, we will contact you.

I can't see my past orders in my account like I used to.

Unfortunately, it wasn't technically possible to move your orders that you place on the old shop platform to the new system. We still have all your orders saved in our ERP and can access them. If you're looking for any information from an old order (articles ordered, prices, invoices etc.), please contact us via email (info@english-shop.com) or call us at +49(0)221-2578700 (Monday through Friday 10:00-16:00). Our customer service team will be able to help.

We are very sorry for any inconveniences caused by this – we would have loved to migrate all customer accounts, but due to moving to a whole new system, it wasn't technically possible. We are happy to help with any problems and only ask for your patience if we should take a bit longer to get back to you. We do our very best to attend to all requests as soon as we can. Please do not hesitate to contact us if you have any issues at all.

Sincerely,
The English Shop Team