Business Terms

General Terms and Conditions


Please acknowledge that this passage is not legally binding insofar as it is merely a voluntary translation of the relevant and legally binding German passage on our website. We assure you we have made the best effort to translate this passage as thoroughly as possible, and to the best of our knowledge it should represent the contents of the German text in every respect. In other words – we vouch for the content of “Allgemeine Geschäftsbedingungen”, but not this translation, no matter how thoroughly we have worked on it. For any questions, please contact us.

Realisation of the Contract

By placing an order through our homepage you are committing yourself to purchasing the goods contained in your order. You will then receive an automatic email confirming the receipt of the order. The contract comes into being with the transmission of a second email in which we confirm that your goods have been dispatched.
The data for your order is saved. As a registered customer, you can log into your account with your access data and view or change your personal information.


Payment can be made through advance payment, direct debit, cash on delivery, credit card, through PayPal or per invoice (starting with your third order). Payment per invoice should be made within 14 days of receiving your package.


All prices include sales tax. We reserve the right to change prices. We reserve the right to substitute unavailable goods with higher-value equivalents.

Delivery deadlines

Your order will generally be processed within 3 to 7 workdays and delivered within a week at most. We will inform you by email should an article be temporarily unavailable.
We reserve the right to partial delivery (no additional cost) if an article is temporarily unavailable.


Although we thoroughly check all goods before carefully packing them, we would ask you to check your package and its contents immediately after receiving it. Please inform us immediately if you should detect any obvious deficits. Valid claims must be made within one week of receiving the parcel by telephone or email.

Cancellation Policy

Return policy

You have the right to revoke your declaration of purchase within two weeks by written notice or –if you have been let to have the purchased object already within this period- by sending back the purchased object without stating any reasons for revocation. The period starts with the receipt of this caution by written notice but not before the receipt of the purchased object by the addressee (in the case of a repeated delivery of same objects not before the receipt of the first partial delivery) and also not before our information duties according to § 312 c Abs. 2 BGB i. V. m. § 1 Abs. 1, 2 und 4 BGB-Informationsverordnung (German right) as well as our duties according to § 312 e Abs. 1 S. 1 BGB i. V. m. § 3 BGB-Informationsverordnung (German right) have been satisfied. To preserve the power of revocation, a punctual return of the received objects is sufficient.

The revocation has to be addressed to:

TES Management GmbH
An St. Agatha 41
50667 Köln

Consequences of revocation

In case of an effective revocation all received benefits have to be returned from both sides and if necessary all profit derived from its use (e.g. interest) has to be returned. If you are unable to return the received services and / or objects entirely or in parts or only in a worsen condition, you have to pay an appropriate compensation for it. This regulation is not valid if the worsening of the object has been exclusively caused by testing it like it would have been possible in a shop. You can avoid being charged for compensation because of a worsening of the received object by treating it like it is not your property and not carrying out anything which might decrease the value of the object. Goods capable of being shipped by parcel have to be returned on our risk. You have to bear the costs for the return if the value of the returned object does not exceed an amount of 40,00 Euros or if you have not rendered the service in return or the contractually fixed instalment at the moment of revocation. In all other cases the return is free of cost for you. Goods not capable of being shipped by parcel are collected from you. The duty of reimbursement of payments has to be discharged within a period of 30 days. This period starts with the dispatch of your revocation resp. the returned object, for us with the receipt of it.

The power of revocation is not valid for audio- and video- records or software if the delivered data medium has been unsealed by the consumer. The power of revocation is also not valid for highly perishable goods and individual special editions. This definition includes all objects that have been specially produced for the customer on demand according to his / her wishes concerning colour, print or text.


Please find national and international shipping rates

Reservation of Proprietary Rights

Until full payment has been made all goods remain in possession of The English Shop.
In the case that one of these regulations should become void, this will not impede the effectiveness of the other regulations.

The English Shop

TES Management GmbH