Shipping

There is no minimum order amount, all orders will be sent via DHL.

Parcels will be picked up by DHL Monday through Friday. Please note that there is no pick up on Saturdays. The delivery time given on our website will begin on the working day following your order. As a rule, your order will be approved, packed and handed over to DHL the working day after your payment clears. On rare occasions, ordered goods may not be available immediately due to high demand. In such cases, we will contact you via email and agree upon the further procedure with you.

Please note that if a parcel is returned to us due to a wrong or incomplete address, the additional cost of sending it again will be charged to the customer.

Within Germany, the shipping cost depend on your order value - please find more information underneath. Please note that all cost for Pfand (deposit for bottles and cans) is excluded from your order value.

Shipping within Germany    
Order value up to 50 €   4,75 €  
Order value over 50 €   free  


For deliveries outside of Germany, please find the shipping cost below:

Countries  up to 50 € order value    up to 100 € order value    up to 125 € order value    over 125 € order value  
Netherlands, Belgium, Austria 9,99 € 12,99 € 15,99 € 19,99 €
Denmark1 12,99 € 15,99 € 19,99 € 25,99 €
Bulgaria, Croatia, Czech Republic, Estonia, Finland, France2, Great Britain, 
Greece, Hungary, Ireland, Italy3, Latvia, Lithuania, Luxembourg, Monaco,
Poland, Portugal4, Romania, Sweden, Slovakia, Slovenia, Spain5
19,99 € 25,99 € 29,99 € 39,99 €

1: Denmark without Greenland & Faroer
2: France without islands
3: Italy without islands, Livignio, Campione d'Italia
4: Portugal without islands
5: Spanien without islands, Ceuta, Melilla

A note to our Swiss customers:

Due to a massive increase in cost and demand in the export process, we will be unable to deliver directly to Switzerland as of the 1st of February, 2020. You have the option to order using your Swiss address as invoice address and have the parcel delivered to a German delivery address. Among others, www.mypaketshop.com offers this kind of service. We are very sorry that we are not able to offer you the option of direct delivery any longer!

Payment Methods

During the check-out process, you will be able to select a payment method. It is possible that not all payment methods listed below are available for your order.

Advance payment

If you select advance payment, we provide you with our bank details during the check-our process and deliver the goods on receipt of funds. Please note that banks can take three to four business days to process transactions. Your order will be dispatched after payment receipt.

Account holder: TES Management GmbH
IBAN: DE21 4401 0046 0398 4314 65
BIC: PBNKDEFFXXX
Bank: Postbank Dortmund
Reference: Your order number

Please make sure you make the payment to TES Management GmbH. Payments made to “English Shop” may not be processed by the bank.

PayPal Express 
During the ordering process you will be forwarded to PayPal's online website. To pay the invoice amount via PayPal, you must be registered there or register first, identify yourself with your access data and confirm the payment instructions to us. After submitting your order in the shop we instruct PayPal to initiate the payment transaction. 

PayPal Plus
Within the context of the PayPal Plus payment service, we offer you Paypalcredit card and direct debit payment as PayPal services. You will be forwarded to PayPal's online website. You may enter your payment details there and confirm the use of your data by PayPal and the payment instructions to PayPal. 

If you select PayPal as your payment method, in order to pay the invoice amount, you must be registered there or register first and identify yourself with your access data. The payment transaction will be carried out automatically by PayPal directly after confirmation of the payment instructions. You will receive additional information during the ordering process. 

If you select credit card as your payment method, in order to pay the invoice amount, you do not need to be registered with PayPal. The payment transaction will be carried out by your credit card company upon request by PayPal and debited to your card, directly after confirmation of the payment instructions and after your identification as the legal cardholder. You will receive additional information during the ordering process.

If you select direct debit as your payment method, in order to pay the invoice amount, you do not need to be registered with PayPal. With the confirmation of the payment instructions, you are granting PayPal a direct debit mandate. PayPal will inform you separately about the date of the account debit in an advance notification (pre-notification). With the submission of the direct debit directly after confirmation of the payment instructions, PayPal will request its bank to initiate the payment transaction. The payment transaction is automatically carried out and your account is debited. You will receive additional information during the ordering process.

SOFORT Online Bank Transfer
After placement of the order, you will be forwarded to the online SOFORT GmbH website. In order to pay the invoice amount via SOFORT, you must have an online banking account with PIN/TAN process for participating in SOFORT, identify yourself accordingly and confirm the payment instructions to us. You will receive additional information during the order process. The payment transaction will be carried out by SOFORT and debited to your account directly thereafter.

Invoice
As a registered customer, you can choose to pay per invoice starting with your fourth order. Your order will be processed immediately and you pay via bank transfer within 14 days of receiving your goods. We reserve the right to allow payment by invoice only after we verify your credit rating.

Account holder: TES Management GmbH 
IBAN: DE21 4401 0046 0398 4314 65 
BIC: PBNKDEFFXXX 
Bank: Postbank Dortmund 
Reference: Your invoice or order number

Please do make sure to use “TES Management GmbH” as the account holder when you make the transfer.

Voucher

During check-out, you will get the opportunity to enter a voucher number and use your voucher for payment. If the voucher doesn’t cover the whole invoice amount, you will be able to select a payment method for the remaining amount afterwards.